How can we help?

Upload your 3D file (STL, STEP, OBJ), select your material and settings, and get an instant quote. Once you confirm and pay, your order is routed to a verified production partner. We handle shipping directly to you under the Piclaro brand.

We accept STL, STEP, OBJ, and ZIP (for multi-part orders). Your file is analyzed by our slicing engine to calculate print time, material usage, and pricing automatically.

Delivery times depend on the service and complexity. Standard 3D prints typically ship within 3–7 business days. PCB orders vary by specification. You'll see an estimated timeline before confirming your order.

No, you can generate a quote without an account. However, you'll need to sign up to place and track orders.

We offer a wide range of FDM materials including PLA, PETG, ABS, ASA, TPU, Nylon, HIPS, and more. For resin printing, we offer ABS-Like, High-Clear, and Elastic resins. Material availability may vary.

Maximum build volume depends on the printer used. Our standard FDM partners support up to 256×256×256mm. For larger parts, contact us for a custom quote.

Yes. We stock 20+ colors across our most popular materials. Color availability varies by material. The color selector will show what's in stock when you configure your order.

For decorative parts, 15–20% is usually sufficient. For functional or structural parts, 40–60% is recommended. For maximum strength, use 80–100%. Our quote tool shows how infill affects price in real time.

Yes, upload a ZIP file containing multiple STL files to quote and order multiple parts at once. Each part is configured individually.

We support 1 to 8-layer PCBs. Single and double-sided boards are most common for prototypes; multi-layer boards are available for complex designs.

Yes. We offer Surface Mount Technology (SMT) assembly including pick-and-place and reflow soldering. Provide your BOM and Gerber files when requesting a PCB assembly quote.

We accept standard Gerber files (RS-274X), Excellon drill files, and BOM files in CSV or Excel format for assembly orders.

We cut acrylic, MDF, plywood, cardboard, leather, and foam. For CNC routing we also work with aluminum, steel, and harder woods.

Submit DXF or SVG files for 2D cutting jobs. For CNC milling, provide STEP or IGES files. All cut lines should be vector paths, not rasterized images.

Yes, architectural models are one of our most popular laser cutting applications. We work with acrylic and MDF and can cut multiple layers for multi-story models.

Our headless slicing engine analyzes your file and calculates pricing based on material weight, print time, support structures, and current material costs. You see the exact price before confirming.

We accept major credit/debit cards and local Egyptian payment methods. All payments are processed securely.

If there's a quality issue with your order, we'll reprint or refund. For correctly manufactured orders that meet your approved specifications, we're unable to issue refunds. Please review your file and settings carefully before confirming.

Yes, bulk pricing is applied automatically for larger quantities. For very large or recurring orders, contact us for a custom quote.

After placing your order, you'll receive email updates as it moves through each stage: confirmed, in production, quality check, and shipped. A tracking number is provided once your order ships.

Yes, we deliver across all of Egypt. Shipping costs and timelines vary by governorate.

Take photos of the damage and contact us within 48 hours of delivery at [email protected] or WhatsApp +20 10 5525 5506. We'll arrange a replacement or refund.

You can cancel or modify an order before production starts. Once manufacturing has begun, changes aren't possible. Open a support ticket from your dashboard as soon as possible and we'll do our best to accommodate the request.

Yes. You can combine 3D printing, PCB, and laser/CNC items in a single order: each item is priced, produced, and tracked individually, but you check out once.

For time-sensitive projects, mention your deadline when requesting a quote or during a consultation and we'll confirm whether expedited production is possible for your specific job.

Every order ships in Piclaro-branded packaging with an automatically generated shipping label, so what you receive looks consistent no matter which service produced it.

Your dashboard shows all your orders and their live status, your saved quotes, invoices, account balance, loyalty points, and support tickets, all in one place.

You earn loyalty points on qualifying orders and activity. Points can be redeemed for account balance or discounts. Check the Loyalty section of your dashboard for your current balance and redemption options.

Account balance is store credit added via refunds, promotions, or vouchers. It's automatically applied at checkout to reduce what you owe on your next order or invoice.

Enter your code at checkout or in the Vouchers section of your dashboard. Valid codes are applied instantly as a balance credit or order discount depending on the voucher type.

All invoices, paid and unpaid, are listed under the Invoices section of your dashboard, along with payment status and downloadable receipts.

Click "Forgot password" on the login page and enter your email. We'll send you a secure link to set a new password.

Go to your dashboard and open Account Settings to update your name, phone number, email, and shipping address at any time.

From your dashboard, go to the Support tab and submit a new ticket with your order reference (if applicable) and a description of the issue. You can also attach photos or files.

Yes, contact us via the Support tab or the Contact page and we'll process your account deletion request in line with applicable data protection requirements.

A consultation is a scheduled session with a Piclaro engineer to discuss your project, whether it's 3D printing, PCB & electronics, laser/CNC, or a full-scope build, before you commit to an order.

Consultations may involve a refundable deposit depending on the service and scope. The exact amount, if any, is shown before you confirm your booking.

Yes, you can book a consultation as a guest using your email. If you already have an account, it'll be linked automatically so you can track it from your dashboard.

Both. Choose an online video call or an offline in-person meeting when scheduling, subject to availability in your area.

Use the reschedule link in your confirmation email, or contact support with your consultation details and preferred new time.

Every order goes through a mandatory photo-verification quality check before it ships. Shipping labels are only released once the finished part passes review.

If the delivered part doesn't match the specifications you approved at checkout, open a support ticket with photos. We'll arrange a reprint or refund at no extra cost.

Yes. If your file has issues that could affect print quality or manufacturability, we flag them before production and, where possible, suggest fixes or offer a consultation for more complex cases.

For large or recurring orders, you can request a single sample unit first. Mention this when requesting your quote or during a consultation.

Workshops and facilities with FDM/resin 3D printers, PCB production or SMT assembly equipment, or laser cutters/CNC routers can apply. Visit the Partners page to submit an application.

You submit an application with your equipment and location, we review it and may run a test order, then qualified applicants get access to the Partner Dashboard and start receiving live orders.

Partners earn a share of the order value for every job they complete and pass quality review. Payout details and history are available in the Partner Dashboard.

Tier 1 partners get priority order assignment and maximum volume. Tier 2 partners provide reserve capacity and can advance to Tier 1 over time as they build a track record.

No. Piclaro handles all customer-facing communication and branding; partners focus on manufacturing and shipping quality parts.

We regularly post open roles on our Careers page across engineering and operations. Check back often or apply to a role that matches your background.

Some roles are remote-friendly within Egypt, while others require being based in Cairo. Each listing on the Careers page specifies its location.

Our support team is available 24/7, every day of the week, via email, WhatsApp, and the contact form.

WhatsApp typically gets the fastest response. You can also open a ticket from your dashboard if you already have an account, or use the Contact page.

Yes, our team supports both Arabic and English.

We only use your information to process orders, communicate with you about your projects, and improve our service. We don't sell your data to third parties.

Yes. Design files are only shared with the production partner assigned to manufacture your specific order and are handled under our standard confidentiality practices.